Lidia, Besse, and M. Ardan, SKM., M.Kes. “PENGARUH KUALITAS PELAYANAN, INOVASI PELAYANAN, KINERJA PETUGAS DAN KOMUNIKASI INTERPERSONAL TERHADAP KEPUASAN PASIEN DI RSUD I.A MOEIS SAMARINDA: THE INFLUENCE OF SERVICE QUALITY, SERVICE INNOVATION, OFFICIAL PERFORMANCE AND INTERPERSONAL COMMUNICATION ON PATIENT SATISFACTION AT I.A MOEIS SAMARINDA HOSPITAL”. Bunda Edu-Midwifery Journal (BEMJ), vol. 6, no. 2, Sept. 2023, pp. 63-68, doi:10.54100/bemj.v6i2.92.